RouteThis for Smart Home Product Teams

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The Problem

When it comes to WiFi devices, getting the kind of accurate data you need to make informed choices about product development is almost impossible.

First of all, your team doesn’t have the time or mountain of cash it would take to test every possible router/networking configuration prior to release. And once the product hits the market, customers are rarely able to get engineers all of the data they need to track down and fix the connectivity issues that inevitably arise.

So the question is: how do you build great connectivity without spending the time and money to test every router out there? What your Engineering, Product and QA teams need is actionable data that gives insight into the kinds of problems users face and helps them prioritize what to work on first.

RouteThis can help with that.

 

Get actionable data from support

Support is the first point of contact when customers are struggling with WiFi/connectivity issues. But how often is the information they gather from customers actually useful for you? Second hand recollections and comments from support just aren’t enough. In order to understand why customers are experiencing these issues, you need accurate diagnostics directly from their home networks. Get them with RouteThis.

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Test every router, without the cost

There are close to 10,000 unique router make, model and firmware combinations on the market and nearly an infinite number of ways to configure each of your devices, but there’s no way to test them all in your office. How can you know exactly what router your customers will use? Or how other devices on their network will affect your device? You can’t.

After release, customers will be using your device on every configuration possible and unfortunately, it’s going to break with some of them. But why not get actionable data back from those customers so you can figure out what works and what doesn’t? RouteThis can help you do that.

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Build your own incompatible routers list

Top companies like Sonos, Chromecast, and Nest all know exactly which routers will cause problems with their devices and you should too. Because knowing which routers are incompatible is the first step to fixing the problem. But what if you don’t have a list of your own and can’t spare the time and resources it takes to build one?

RouteThis will give you a scalable way to have your users help you to identify incompatible routers and settings, making it easy to reproduce and fix common connectivity issues your customers are battling.

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Questions? Want more info?