Deliver flawless
WiFi CX solutions

RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi.

We had our technician use RouteThis and they were delighted with the app and how quickly it was able to isolate the problem. We used the Live View video to confirm the setup and the scan to troubleshoot the network and discovered the firewall was the issue. This is something we would not have been able to diagnose using our previous troubleshooting methods and would have either tried replacing the wi-fi card or changing the console. The tech really liked it and asked if he can use it at home too!

The RouteThis scans provide us with action items to solve a problem, much like an error code on a dehumidifier that helps us choose our next troubleshooting steps. Providing a customer with specific issues to address from a scan likely saved us a call back here, which is a major benefit of this tool.