RouteThis | Network Diagnostics Platform for Technical Support

As easy as 1-2-3

Step 1: Customer's Mobile Collects Diagnostics

We can either integrate into existing mobile apps and some devices or create white-labeled apps for your team.

Step 2: Agents look up customer in Dashboard

We provide useful network diagnostics to your agents in our easy-to-understand dashboard, highlighting any potential issues.

Step 3: Agents close tickets faster than ever

With our diagnostics, your agents can quickly and easily solve the problem, saving time and improving the customer experience.

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Testimonials

We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time.

Sebastian Ivanisky
Wireless Network Manager VTX1

RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi.

Krista Wojciechowski-Yakemonis
Customer Experience Manager Rachio

RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll.

Michael Knipp
Head of NOC Spiral Communications

Intelligent Automation for your Tech Support Team