RouteThis | WiFi installation, troubleshooting and support software for Service Providers, IoT and Smart Home

It’s time to rethink WiFi support

For too long, high support volumes, frustrating support experiences and costly no-fault-found truck rolls or returns were accepted as the price of doing business for ISPs and Smart Home brands. RouteThis changes that.

22%

deflection of WiFi tech support calls

50%

reduction in NFF truck rolls and returns

82%

favourable customer sentiment for AI WiFi support

Designed to support exceptional in-home WiFi experiences

FOR SERVICE PROVIDERS

WiFi CX solutions that deliver exceptional customer experiences

Ensure flawless WiFi connectivity at install and beyond with our suite of AI-powered WiFi support products for field techs, support agents and subscriber self-service.

Deflect WiFi support calls
Increase support efficiency
Prevent subscriber churn

Explore our solutions

FOR SMART HOME

Smart support solutions for WiFi-connected devices

RouteThis Core with the RouteThis Helps app simplifies WiFi-related support with real-time visibility and troubleshooting of your customer's home network.

Reduce WiFi support volumes
Increase support efficiency
Prevent unnecessary returns

Learn more

The RouteThis advantage

Our platform provides Service Providers and Smart Home brands information and data to deliver the best WiFi customer experience.

World-class onboarding and implementation

Our highly skilled professional services and customer success teams can get you up and running in as little as six weeks.

Actionable insights to resolution

We translate home network data issues into clear, actionable steps, so your customers and support teams know exactly what to troubleshoot.

Empower your customers

Our Self-Help app allows customers to troubleshoot everything from interference to device-specific issues, without contacting support.

CPE-agnostic platform

Our CPE-agnostic app provides visibility into your customer's home network for accurate root-cause identification.

Built to scale

Our platform was designed to easily adapt to the size of your business and any technological advancements.

What our customers say

RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi.

Customer Experience ManagerRachio

We had our technician use RouteThis and they were delighted with the app and how quickly it was able to isolate the problem. We used the Live View video to confirm the setup and the scan to troubleshoot the network and discovered the firewall was the issue. This is something we would not have been able to diagnose using our previous troubleshooting methods and would have either tried replacing the wi-fi card or changing the console. The tech really liked it and asked if he can use it at home too!

Team LeadJohnson Health Tech

The RouteThis scans provide us with action items to solve a problem, much like an error code on a dehumidifier that helps us choose our next troubleshooting steps. Providing a customer with specific issues to address from a scan likely saved us a call back here, which is a major benefit of this tool.

Technical Product Support SupervisorAprilAire

The AI support platform built for WiFi issues