Welcome to the future of WiFi support
Mobile-based WiFi troubleshooting and self-service platform for world-class customer experiences.
WiFi support, simplified
RouteThis automates the entire WiFi troubleshooting process and empowers agents and customers with the tools to resolve WiFi connectivity issues quickly and efficiently. The result? Improved customer experience, reduced costs, and increased revenue.
RouteThis turns your customer's mobile device into a powerful probe that scans their home networks to automatically identify WiFi connectivity problems — reducing time spent troubleshooting on support calls.
Proven resolution paths
Once it finds the problem, RouteThis automatically generates easy-to-follow resolution paths to help any agent resolve network issues with confidence — standardizing the support process and eliminating unnecessary escalations, returns, and technician visits.
RouteThis Self-Help gives customers the education and tools to resolve many of their home network and WiFi-connectivity issues without contacting your support team — improving customer experience and decreasing call volume.
Ready to transform your WiFi support process?
With RouteThis, everyone benefits
RouteThis enables ISPs and smart home brands to offer the world-class customer experience they depend on for new customer acquisition, customer retention, and increased revenue.
Agents can resolve with confidence
Decreased handle time
Fewer returns and tech visits
Customers see quick resolutions
Less time spent on the phone
Ability to self-resolve
Business see increased revenue
Lower cost to serve
More customer referrals
The RouteThis advantage
We promise fast, simple deployment
Our solution is completely cloud-based, so it’s hardware- and CPE-agnostic. That means we can help you reach 100% subscriber coverage in as little as six weeks, with absolutely no dependence on hardware or firmware. Additionally, we guarantee functionality with any equipment a customer may have in their home.
So you can support your entire subscriber base—and ensure agents have reliable, consistent insights into any home network issues.
You'll see immediate results
We’re not just saying that: Our solution is proven to help ISPs and smart home brands improve their customer support experience and reduce support costs. With RouteThis, you’ll see higher first-contact resolution (FCR) rates, shorter handling times, fewer unnecessary technician visits, and fewer product returns.
We've helped 100s of ISP and SH support teams simplify the WiFi support process. Here's what they have to say.
"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."
"RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi."
"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."