Diagnostics Meets AI
We revolutionize the customer support experience - for both agents and customers.
See how RouteThis works
For ISPs
Find out why leading ISPs trust us to increase customer satisfaction and dramatically improve support efficiency.




For Smart Home Brands
Learn why global smart home brands choose us to avoid unnecessary returns and help their support teams scale.




What is RouteThis?
A mobile-based complete network diagnostics and resolution workflow platform.
Intelligent diagnostics
RouteThis goes beyond just network diagnostics.
Powering our solution is the RouteThis Symptom Collection and Optimal Resolution Engine (SCORE). SCORE uses machine learning algorithms to analyze symptoms and solutions over millions of scans in order to recommend the statistically optimized troubleshooting and resolution paths to your customers and agents.
See what's included in the dashboard.
Simplified troubleshooting
Troubleshooting made easier. For every agent.
We offer fully customizable automated workflows that enable agents, regardless of their technical skill level, to resolve network issues with confidence, resulting in faster triage and higher customer satisfaction. Unlike existing solutions, RouteThis leverages real-time home network diagnostics to suggest optimal resolution paths that evolve and learn over time.
What are automated workflows?
Accelerated deployment
Hardware independent and CPE-agnostic platform.
RouteThis offers 100% subscriber coverage in as little as six weeks with zero dependence on hardware or firmware upgrades. This not only allows you to support your entire subscriber base, but also gives agents reliable, consistent insights into the home network's issues.
How can ISPs cover 100% of subscribers?
Immediate results
Multiple real business outcomes.
Improve customer support experience and reduce support costs through increased first-contact resolution (FCR) rates, shorter handle times, and fewer unnecessary technician visits and product returns.
Read Customer Stories.
How Cincinnati Bell reduced their support costs with RouteThis
1.4 million
Households using RouteThis
1800+
Agents using RouteThis to help customers
2.3 million
Network scans run across the world
What our partners are saying

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."
Sebastian Ivinsky
Wireless Network Manager @ VTX1


"RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi."
Krista Wojciechowski-Yakemonis
Customer Experience Manager @ Rachio


"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."
Michael Knipp
Head of NOC @ Spiral Communications

Trusted Across the Globe

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."
Sebastian Ivinsky
Wireless Network Manager @ VTX1


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John Hannigan
Networking Manager @ Hannigan Networks

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."
Ford Prefect
Writer @ Hitchhiker's Guide to the Galaxy
