WiFi/connectivity related tickets are notoriously hard to solve, taking 2-3 times longer than normal support tickets, with much lower resolution rates. Our platform can help your agents get to the root cause of these issues 40-60% faster than normal, leading to lower call times and higher resolution rates.

Trying to figure out how to improve WiFi connectivity on your connected products? Knowing where to start isn’t always easy but with the insight RouteThis brings, your engineering and product teams can finally understand and prioritize the issues that actually matter.

Customers today expect support to solve their problems ASAP. However, that isn’t always possible with WiFi/connectivity issues which often lead to frustrated and unhappy customers. With RouteThis, your support team can develop a new and improved process for dealing with these tickets that leaves customers smiling every single time.