Diagnostics Meets AI

We revolutionize the customer support experience for both agents and customers.

Diagnostics Meets AI

We revolutionize the customer support experience - for both agents and customers.

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See how RouteThis works

Book Demo

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What is RouteThis?

A mobile-based complete network diagnostics and resolution workflow platform.

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Intelligent diagnostics

RouteThis goes beyond just network diagnostics.

Powering our solution is the RouteThis Symptom Collection and Optimal Resolution Engine (SCORE). SCORE uses machine learning algorithms to analyze symptoms and solutions over millions of scans in order to recommend the statistically optimized troubleshooting and resolution paths to your customers and agents.

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See what's included in the dashboard.

See the full diagnostics

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Simplified troubleshooting

Troubleshooting made easier. For every agent.

We offer fully customizable automated workflows that enable agents, regardless of their technical skill level, to resolve network issues with confidence, resulting in faster triage and higher customer satisfaction. Unlike existing solutions, RouteThis leverages real-time home network diagnostics to suggest optimal resolution paths that evolve and learn over time.

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What are automated workflows?

Click here to find out

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Accelerated deployment

Hardware independent and CPE-agnostic platform.

RouteThis offers 100% subscriber coverage in as little as six weeks with zero dependence on hardware or firmware upgrades. This not only allows you to support your entire subscriber base, but also gives agents reliable, consistent insights into the home network's issues.

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How can I cover 100% of subscribers? 

Learn how to achieve full coverage

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Immediate results

Multiple real business outcomes.

Improve customer support experience and reduce support costs through increased first-contact resolution (FCR) rates, shorter handle times, and fewer unnecessary technician visits and product returns.

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1.4 million

Households using RouteThis

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1800+

Agents using RouteThis to help customers

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2.3 million

Network scans run across the world

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What our partners are saying

Testimonial image Sebastian Ivinsky at Wireless Network Manager @ VTX1

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Sebastian Ivinsky

Wireless Network Manager @ VTX1

Testimonial image Krista Wojciechowski-Yakemonis at Customer Experience Manager @ Rachio

"RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi."

Krista Wojciechowski-Yakemonis

Customer Experience Manager @ Rachio

Testimonial image Michael Knipp  at Head of NOC @ Spiral Communications

"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."

Michael Knipp

Head of NOC @ Spiral Communications

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Trusted Across the Globe

Testimonial image Sebastian Ivinsky at Wireless Network Manager @ VTX1

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Sebastian Ivinsky

Wireless Network Manager @ VTX1

Testimonial image John Hannigan at Networking Manager @ Hannigan Networks

"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."

John Hannigan

Networking Manager @ Hannigan Networks

Testimonial image Ford Prefect at Writer @ Hitchhiker's Guide to the Galaxy

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Ford Prefect

Writer @ Hitchhiker's Guide to the Galaxy

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Seen enough? Let us show you how it works.

RouteThis Logo

RouteThis revolutionizes the customer support experience for both agents and customers.

email

info@routethis.com

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+1 844 370 1732