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The 4 hidden costs of poor customer experience ...

Every internet service provider (ISP) knows the importance of customer experience. It’s the me...

Written by Erin Green

https://routethis.com/blog/the-4-hidden-costs-of-poor-customer-experience-for-isps/

Matter: What it is and why it matters for smart...

These days, one of the biggest issues facing the smart home industry is that of interoperabili...

Written by Erin Green

https://routethis.com/blog/matter-what-it-is-and-why-it-matters-for-smart-home-support/

Wholesale debate: What the CRTC ruling means fo...

It’s been all over the news the last week or so. The Canadian Radio‑television and Telecommuni...

Written by Erin Green

https://routethis.com/blog/wholesale-debate-what-the-crtc-ruling-means-for-isps/

What is first contact resolution, and why does ...

For any support team, the ultimate goal is to resolve customers' issues as quickly and accurat...

Written by Erin Green

https://routethis.com/blog/what-is-first-contact-resolution-and-why-does-it-matter/

3 ways smart home brands can help customers und...

Today’s home networks are complicated. More often than not, they require at least some kno...

Written by Erin Green

https://routethis.com/blog/3-ways-smart-home-brands-can-help-customers-understand-wifi-networks/

Introducing RouteThis Resolve: The key to bette...

The next generation in remote WiFi diagnostics and troubleshooting is here! The team here at R...

Written by Jason Moore

https://routethis.com/blog/introducing-routethis-resolve-the-key-to-better-wifi-support/

Moves and countermoves: The challenges modern I...

In the world of internet service providers (ISPs), tech support doesn’t start the first time a...

Written by Erin Green

https://routethis.com/blog/moves-and-countermoves-the-challenges-modern-isp-support-teams-face/

Third-party extender use is growing—how can ISP...

Network extenders have a growing role in the world of home internet. They’re a great counter t...

Written by Erin Green

https://routethis.com/blog/third-party-extender-use-is-growing-how-can-isp-support-teams-keep-up/

3 methods for reducing customer churn—and why i...

Of the metrics that companies monitor, customer churn is a big one. Also sometimes referred to...

Written by Erin Green

https://routethis.com/blog/3-methods-for-reducing-customer-churn-and-why-it-matters/

Why WiFi dead spots are a problem for support t...

With the majority of consumers relying heavily on home networks for everything from work and s...

Written by Erin Green

https://routethis.com/blog/why-wifi-dead-spots-are-a-problem-for-support-teams/

How to attract quality customer referrals for y...

In today’s saturated market, customer referrals are a key component of any ISP’s success. They...

Written by Erin Green

https://routethis.com/blog/how-to-attract-quality-customer-referrals-for-your-isp/

How to deflect calls without sacrificing custom...

It might seem counterintuitive in a call center to want to deflect calls. After all, that’s wh...

Written by Erin Green

https://routethis.com/blog/how-to-deflect-calls-without-sacrificing-customer-experience/
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