Stay Safe With No-Contact Virtual Technician Visits

We are making RouteThis LiveView – our remote visual support tool – free for ISPs to use during this ongoing crisis for the next 90 days.



Why we made it free

With social distancing becoming the new norm, many of our ISP customers have begun to experience challenges with sending technicians into customer’s homes.

As a result, we have accelerated the launch of RouteThis LiveView Portal – our remote visual support tool – and have made it free for ISPs to use during this ongoing crisis for the next 90 days.

"LiveView is our perfect way to show the customers and the techs that we care and that we want to keep them protected while still providing good service."

- Charles Moore, Operations Manager, Cincinnati Bell


Can my agents use this from home?

LiveView is 100% cloud based. Customer support agents can use it from their desktop browser, regardless of where they are. LiveView supports videos and photos with annotation for 2-way visual troubleshooting.


What issues can I resolve?

RouteThis LiveView will give technicians a real-time view into the customer’s premises via phone/tablet cameras, so they can assist with repairs without the risks of being on-site. You can use LiveView to replace technician visits to:

  • Check equipment for flashing lights or improper setup
  • Assist with first time installation of new services without a tech visit
  • Identify cabling issues with routers, modems, set top boxes, etc.
  • Ensure proper positioning of routers for LTE broadband providers
  • Inspect/Repair issues with external equipment (e.g. towers/antennas for WISPs)

"Adopting LiveView into our process was easy. If anybody in the home is experiencing symptoms or doesn’t want a tech in the house, we check the connections outside and then our technicians use LiveView to initiate a video streaming session, do a virtual walk through from outside the home and advise the customer on the best way to resolve the issue."

- Charles Moore, Operations Manager, Cincinnati Bell


When can I get it?

If you believe this tool could help your company better serve your customers in these rapidly changing times, please fill the form on this page and we will be in touch with you to get your free account set up!


Get Access


How it works


How it works


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RouteThis revolutionizes the customer support experience for both agents and customers.


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