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SUPPORTING SUPPORT TEAMS WORLD-WIDE
The RouteThis platform has been used by leading ISPs and smart home brands from around the world to analyze over 1 million home networks and solve countless connectivity-related support issues
USED GLOBALLY IN OVER 1 MILLION HOMES
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We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions
that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through
all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time.
Wireless Network Manager
RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since
we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard
devices to WiFi.
Customer Experience Manager
RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with
much more information going into a service call. In many cases, a problem can be identified remotely saving the need
for a truck roll.