Helping tech support teams and customers worldwide.

Trusted by companies just like yours, including the world’s most recognized ISPs and smart home brands

Customer Success Stories

How transformed the customer—and suppo...

100% adoption rate by representatives Complete visibility into network issues A be...

Written by Erin Penney

Trustpower sees 47% call deflection and faster ...

Key Results from Using RouteThis 100%+ increase in customer self-service adoption 75%+...

Written by Giselle Rochford

Cincinnati Bell uses RouteThis to reduce truck ...

Key Results from Using RouteThis LiveView Transitioned to remote visual support in unde...

Written by Giselle Rochford

Our ISP Partners

Our Smart Home Partners


1.4 million

Households using RouteThis



Agents using RouteThis to help customers


2.3 million

Network scans run across the world


What our partners are saying

Testimonial image Sebastian Ivinsky at Wireless Network Manager @ VTX1

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Sebastian Ivinsky

Wireless Network Manager @ VTX1

Testimonial image Krista Wojciechowski-Yakemonis at Customer Experience Manager @ Rachio

"RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi."

Krista Wojciechowski-Yakemonis

Customer Experience Manager @ Rachio

Testimonial image Michael Knipp  at Head of NOC @ Spiral Communications

"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."

Michael Knipp

Head of NOC @ Spiral Communications


Seen enough? Let us show you how it works.

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RouteThis revolutionizes the customer support experience for both agents and customers.


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