Automate troubleshooting with the Discovery App.

The RouteThis Discovery App is a mobile-based diagnostic and self-help solution that provides deep insights into the home network’s configuration, environment, and potential problems, while arming your customers to resolve problems on their own with self-help capabilities.

RouteThis Discovery App - Mobile based diagnostics for customer support

What is affecting customer experience?

clock-stopwatch

Customer support calls today involve a lengthy and frustrating Q&A dialogue.

browser-graph-line

Customers are often frustrated due to long call times and inaccurate resolutions.

document-profile

Manual collection of information is often incorrect and always incomplete.

devices

No real time self-help solution that guides the customers to diagnose issues themselves.

phone-smart

RouteThis Discovery App Overview

The Discovery App transforms the support experience for customers by eliminating Q&A dialogue and providing self-help capabilities.

  • Turns the customer’s mobile device into a powerful diagnostic tool
  • Provides self-help capabilities for customers
  • Eliminates lengthy and error-prone Q&A dialogue
  • Works on any home network with complete hardware independence
  • Delivers reliable and actionable insights with fast, automatic discovery and diagnosis
gears

How does it work?

The customer downloads the app and scans their network with a single button. From there, your support agent views the diagnostic results and associated troubleshooting insights in the RouteThis Dashboard to effectively and efficiently solve the customer’s problem.
The app performs the following steps:

broadcast-device

Performs remote connectivity tests

wifi-strong

Conducts connection quality and speed tests

broadcast-tower

Gathers network topology and congestion/interference data

devices

Discovers different devices in the network and their connection quality

graph-bars-alt-2

Sends diagnostic results to the care agent/SCORE automatically in under 2 minutes

star-alt

Discovery App Features

The RouteThis app is engineered to deliver unmatched insights and self-help capabilities with extraordinary convenience – both for your customers and your agents.

checkmark

Automated Home Network Diagnostic Scan

checkmark

Guided Self-Help

checkmark

Mobile Operating System Support

checkmark

Multiple App Formats

checkmark

Modem Check

checkmark

One Button Scan Activation

checkmark

“Instant Scan”

checkmark

Diagnostic Upload

checkmark

Mobile Data BackUp

checkmark

Camera

book-open-alt-2

Want to learn more? Click here to read the Discovery App brochure.

Multiple app formats - the choice is yours.

White-Labeled

SDK Integration

RouteThis Branded

home

1.4 million

Households using RouteThis

chat-bubbles

1800+

Agents using RouteThis to help customers

broadcast-device-alt

2.3 million

Network scans run across the world

globe

What our partners are saying

Testimonial image Sebastian Ivinsky at Wireless Network Manager @ VTX1

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Sebastian Ivinsky

Wireless Network Manager @ VTX1

Testimonial image Krista Wojciechowski-Yakemonis at Customer Experience Manager @ Rachio

"RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi."

Krista Wojciechowski-Yakemonis

Customer Experience Manager @ Rachio

Testimonial image Michael Knipp  at Head of NOC @ Spiral Communications

"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."

Michael Knipp

Head of NOC @ Spiral Communications

arrow-alt-left
arrow-alt-right

Seen enough? Let us show you how it works.

RouteThis Logo

RouteThis revolutionizes the customer support experience for both agents and customers.

email

info@routethis.com

Asset 20

+1 844 370 1732