The mission: Eliminate unnecessary truck rolls

Unnecessary truck rolls cost your business money, waste technician time, and risk customer churn.

RouteThis can help you eliminate them.

The cause of unnecessary technician visits

hide

Limited home network visibility

Up to 50% of truck rolls are for home network or WiFi-related issues—not problems with your infrastructure—because agents aren't equipped with the tools to properly identify or troubleshoot them remotely.

book-open-alt-2

Lack of customer education

The average consumer doesn't understand how things like distance from the router or number of devices on the home network can affect their internet performance—and sometimes it's easier and faster for agents to roll a truck than explain it to them.

tools-wrench-alt

Hard-to-identify physical issues

Issues like improper cabling or poor router placement are difficult for support agents to identify over phone, chat or email and often account for a significant number of unnecessary technician visits.

The solution? Automation

 

RouteThis is a WiFi diagnostic and troubleshooting tool that empowers agents and customers with the tools and education to automatically identify, troubleshoot, and resolve WiFi issues remotely—without rolling a truck.

How we do it:

hide-open

Real-time home network visibility

RouteThis automatically gives agents the insight they need to quickly solve everything from congestion to device-specific issues remotely.

binoculars

Visual support for physical issues

RouteThis LiveView allows agents to see exactly what the customer sees and identify issues with cabling or device placement without sending a technician.

logic-flow

Educate customers on their unique issues

RouteThis Self-Help educates customers on how to resolve and prevent WiFi-related issues in their homes—without contacting your support team.

database-layers

Ready to see it in action? Book a demo.

The impact on your business

truckroll

Up to 50% fewer truck rolls

clock-detailed

Reduced handle times

phone-call

Double-digit call deflection rates

face-happy

Unmatched customer experience

thumbs-up

Improved agent experience

gears

Increased support efficiency

Our ISP partners

 

We’ve already helped over 100 ISPs reduce truck rolls by automating the troubleshooting process.

Here's what they have to say:

Testimonial image Sebastian Ivinsky at Wireless Network Manager @ VTX1

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Sebastian Ivinsky

Wireless Network Manager @ VTX1

Testimonial image Michael Knipp  at Head of NOC @ Spiral Communications

"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."

Michael Knipp

Head of NOC @ Spiral Communications

Testimonial image Steve O’Donnell at Assurance Manager (Telco)@ Trustpower

It's been great to see customers empower themselves with the [RouteThis] platform to resolve issues without calling in; it's been and continues to be a fantastic tool that our customers can use and in many instances alleviates the need for any onsite visits!

Steve O’Donnell

Assurance Manager (Telco)@ Trustpower

arrow-alt-left
arrow-alt-right

Ready to learn how automating your support process can support your business through growth?

 

Chat with a product expert!

RouteThis Logo

RouteThis revolutionizes the customer support experience for both agents and customers.

email

info@routethis.com

Asset 20

+1 844 370 1732