Broadband support made easy
All your WiFi troubleshooting and customer self-service tools in a single platform.
Unstable WiFi is bad for business
Customer home networks are quickly becoming the primary driver for ISP tech support calls because customers don’t understand the distinction between your network, WiFi and their end devices. These calls are among the most costly and damaging for ISPs because:
Limited home network insight
Agents lack visibility into the LAN, making it difficult to prove to the customer where the true issue lies, especially for those without managed WiFi.
Lack of customer education
Even if a customer has managed WiFi, calls are long and complex, requiring agents to educate non-tech-savvy customers on the difference between your service, WiFi, and their devices
Depending on the customer and the troubleshooting tools available, agents can miss important details, leading to incorrect resolutions and low first contact resolution.
Elevating your WiFi support experience
Our mobile-based solutions replace frustrating support calls and unnecessary technician visits with an automated process that improves customer experience, reduces costs, and increases revenue.
Want to see RouteThis in action?
Your competitive advantage
Simplify agents’ workflow and transform your customer support experience by streamlining your entire program into one innovative platform. The impact on your business is endless.
Up to 50% fewer truck rolls
Up to 60% reduction in handle times
Over 45% call deflection
Unmatched customer experience
Improved agent experience
Increased support efficiency
The RouteThis advantage
Many managed WiFi and mesh pod solutions promise the same benefits. What makes RouteThis different?
Supports any home network setup
RouteThis is a CPE-agnostic solution that provides diagnostics on any home network, even if customers are on BYOD plans or place unmanaged devices after your equipment.
Automates the entire WiFi support journey
RouteThis automatically identifies issues on the home network, generates step-by-step resolution paths, and gives agents the tools to solve home network issues remotely—all in a single platform.
Facilitates customer self-service
RouteThis empowers customers with the education and tools to troubleshoot everything from interference and congestion to device-specific issues, without calling into support.
Deeper than diagnostics
Even with 100% home network visibility, finding the error is only the first step. RouteThis uses in-home WiFi coverage mapping, proven troubleshooting workflows, and powerful visuals to close visibility gaps for your agents and provide real-time customer education—simplifying the support process and ensuring effective resolutions for happy customers.
Our ISP partners
We’ve already helped over 100 ISPs automate the WiFi troubleshooting process. Here's what they have to say:
"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."
"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."
It's been great to see customers empower themselves with the [RouteThis] platform to resolve issues without calling in; it's been and continues to be a fantastic tool that our customers can use and in many instances alleviates the need for any onsite visits!