Stop playing 20 Questions with non-technical customers.

RouteThis provides your support agents with real-time solutions to common WiFi-related issues, from slow connection speeds to device disconnections. All without having to change your current technical setup in any way.

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See how RouteThis works

Book a Demo

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Lower Handle Times

Reduce handle times by 20-60% while increasing FCR

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Fewer Truck Rolls

18-45% of truck rolls become unnecessary with RouteThis

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100% Coverage Fast

Reach your entire subscriber base in as little as 4 weeks

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Happy Customers

Eliminate frustrating Q&A through automated workflows

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See How to achieve 100% subscriber coverage in weeks.

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End-to-End Customer Care for World-Class Support Teams

RouteThis drastically improves the customer experience and reduces support costs.

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Deploy faster

CPE-Agnostic

RouteThis allows service providers to deploy rapidly with zero dependence on CPE vendors and firmware updates.

100% Coverage

Reach your entire subscriber base in as little as six weeks without changing your current technical setup.

Agent Onboarding

Accelerate agent onboarding across multiple support levels by standardizing troubleshooting procedures.

Complete Visibility

Gain actionable insights into the customer’s home WiFi network with a simple mobile scan.

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See what's included in the dashboard.

See the full diagnostics

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Resolve with confidence

No Q&A Dialogue

Our unique mobile-based solution replaces the lengthy, error-prone troubleshooting Q&A dialogue.

Automated Workflows

RouteThis provides guided resolution paths that are always learning, enabling agents to resolve with confidence.

Priority Alerts

Actionable and top-level alerts are presented in a clear dashboard to save time and avoid Q&A

Comprehensive Dashboard

Advanced connection checks, device discovery, active quality and speed tests, network topology and more.

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How to automate workflows?

Find out here

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Deliver more

Fewer Truck Rolls

Reduce unnecessary truck rolls by diagnosing common WiFi problems with a simple mobile scan.

Empower your Agents

Standardize the troubleshooting process in your support org with a comprehensive dashboard and guided resolution paths.

Increased FCR

Improve first-contact resolution (FCR) rates with automated workflows and optimized resolution paths.

Higher CSAT

Reduce churn, increase CSAT, and delight your customers by eliminating frustrating Q&A.

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Fewer technician visits? Sign me up.

Book a demo

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Why RouteThis?

Because nothing improves your customer care performance as much, as quickly, or as conveniently. Our solution delivers:

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Unique in-home visibility that provides your agents with a deep, consistent view into each home network’s configuration, environment, and potential problems

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Complete, rapid coverage that gets you up-and-running across your entire subscriber base in as few as four weeks

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Hardware-independent ‘deployment’ that turns your customer’s mobile device into the world’s most powerful home network diagnostics tool, with zero dependence upon CPE models or firmware

Our ISP Partners

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1.4 million

Households using RouteThis

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1800+

Agents using RouteThis to help customers

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2.3 million

Network scans run across the world

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What our partners are saying

Testimonial image Sebastian Ivinsky at Wireless Network Manager @ VTX1

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Sebastian Ivinsky

Wireless Network Manager @ VTX1

Testimonial image Krista Wojciechowski-Yakemonis at Customer Experience Manager @ Rachio

"RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi."

Krista Wojciechowski-Yakemonis

Customer Experience Manager @ Rachio

Testimonial image Michael Knipp  at Head of NOC @ Spiral Communications

"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."

Michael Knipp

Head of NOC @ Spiral Communications

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Want to know more? Click here to book a personal demo with our experts.

Further Reading

On-Demand: Self-Service Technical Support + Rou...

Watch the replay to understand the benefits of self-service tech support for ISPs and smart home ...

Written by Giselle Rochford

How Mercury Wireless used RouteThis to reduce t...

  50% reduction in technician visits Increased agent confidence Higher ...

Written by Maria Nestorovska

https://routethis.com/customer-stories/how-mercury-wireless-reduced-technician-visits-with-routethis/

On Demand Webinar: Intelligent Diagnostics for ...

Watch this recorded webinar to learn how to automate diagnostics like speed tests, ping tests, tr...

Written by Siva Kumar

Let us show you how RouteThis works.

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RouteThis revolutionizes the customer support experience for both agents and customers.

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info@routethis.com

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+1 844 370 1732