Reduce Unnecessary Technician Visits
When it comes to buffering and internet speed issues, there can be so many possible causes that pinpointing the right one isn’t always easy to do over the phone (or via email/chat). Whether it’s truly necessary or not, a technician visit is often the only answer in those cases.
But what if it didn’t have to be?
The RouteThis platform will give your support team access to diagnostics on the customer’s home network that allow them to easily troubleshoot and solve those networking issues - without sending out a technician to their home.