Problem Size Calculator: ISP

To solve networking-related tickets, agents are often forced to gather details from non-technical users who know next to nothing about their home networks, leading to long calls, unresolved or misdiagnosed issues, unnecessary technician visits and unhappy customers.

Calculate your potential savings with a simplified support process for these calls.

# of speed/buffering tickets last year

Avg. support agent hourly wage ($USD)

# of technician visits last year

Avg. cost of a technician visit ($USD)

# of customers who cancelled last year

Avg. lifetime value of a customer ($USD)


Wasted agent hours


Unnecessary truck rolls


revenue impact of networking issues

Reduced call handle times, fewer unnecessary truck rolls and less customer churn are just three of the most popular areas ISPs see the benefits of a more streamlined support process for networking-related support calls.

But every business is different. Contact us today to:

  • Learn how each feature of the RouteThis platform will help your team
  • Find out all the areas of your business you can save money
  • Get a detailed report to send to your peers
Contact us for a full analysis