Problem Size Calculator: ISP

To solve networking-related tickets, agents are often forced to gather details from non-technical users who know next to nothing about their home networks, leading to long calls, unresolved or misdiagnosed issues, unnecessary technician visits and unhappy customers.

Calculate your potential savings with a simplified support process for these calls.

# of speed/buffering tickets last year

Avg. support agent hourly wage ($USD)

# of technician visits last year

Avg. cost of a technician visit ($USD)

# of customers who cancelled last year

Avg. lifetime value of a customer ($USD)

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Wasted agent hours

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Unnecessary truck rolls

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revenue impact of networking issues

Reduced call handle times, fewer unnecessary truck rolls and less customer churn are just three of the most popular areas ISPs see the benefits of a more streamlined support process for networking-related support calls.

But every business is different. Contact us today to:

  • Learn how each feature of the RouteThis platform will help your team
  • Find out all the areas of your business you can save money
  • Get a detailed report to send to your peers
Contact us for a full analysis