Optimize WiFi for a flawless experience from day one, boosting customer satisfaction and retention.
Solve WiFi issues during installation to prevent truck rolls, reduce support calls and lower operational costs.
Arm operational leaders with real-time insights on key QoI metrics to maximize field tech performance.
Drive upsells with interactive floor plans that help educate subscribers on the benefits of mesh networks.
Field technicians use RouteThis Certify to improve WiFi Quality of Experience for both Installation & Repairs (I&R)
Select the customer's address and load in the footprint of their home. Address not in the system? Your tech can quickly draw an approximate footprint via the app.
Identify the optimal router placement and generate a signal to discover any potential coverage issues.
Visually show the customer how additional equipment (like mesh nodes) could help deliver whole-home coverage.
Using the internal speed test, verify the bandwidth and speed delivered from the router.
Create a WiFi heat map that illustrates the expected performance in each room.
Generate a WiFi certificate to document the details of a successful technician visit.
RouteThis Quality of Install (QoI) helps Service Providers measure and optimize residential WiFi installations and improve WiFi customer experience. RouteThis Certify gives operational leaders real-time QoI insights for every site visit, allowing them to identify process gaps, streamline training, and maximize performance within their I&R field teams.
Ensure the speed delivered to the home aligns with the plan that the customer purchased.
The minimum standard is that at least one room should be tested for every 500 square feet of the home.
Guarantee that customers experience uninterrupted WiFi access on each level of their home.
If the tech discovers poor coverage in any room, the issue needs to be resolved before leaving.
Reduce the need to return after I&R visits thanks to WiFi with the highest possible Quality of Experience (QoE).
Increase revenue by showing customers how premium services, like mesh, can improve WiFi performance.
Retain subscribers for years to come with Certified networks that deliver whole-home coverage.
When unnecessary truck rolls and support calls are prevented, operational costs can be improved.
