Offer the managed WiFi experience to every subscriber - regardless of CPE
Want the benefits of full visibility into any home network without lengthy or expensive hardware deployments?
RouteThis can help.
in as little as 90 days
regardless of CPE
for under $10/sub
Benefits of Managed WiFi
Most internet performance issues customers encounter are caused by the home or WiFi network, not your infrastructure. Managed routers and mesh pods give ISPs the visibility they need to quickly resolve these issues, leading to:
Better customer experience
Fewer technician visits
Shorter calls for WiFi issues
Reduced WiFi support costs
The Downside of CPE-based Solutions
ISPs must provide equipment to subscribers, as CPE-based solutions only work with specific routers or modems
$80-$140 PER SUB
Due to the cost of hardware deployments, CPE-based testing solutions can cost up to $140 per subscriber
Deploying hardware to your entire subscriber base is not only costly, but can often take anywhere from three to five years
LIMITED SUPPORT FOR OTHER EQUIPMENT
CPE-based solutions provide little to no insight into home networks if customers bring their own devices or are still on legacy systems
CAN'T IDENTIFY PHYSICAL ISSUES
Many internet performance issues are caused by physical problems like device placement or poor wiring that CPE-based solutions cannot identify
HEAVY RELIANCE ON THE SUPPORT TEAM
Most CPE-based solutions have little to no options for effective customer self-service, so call volumes remain high for even the simplest issues
The Solution: RouteThis
RouteThis gives agents and customers the same level of insight into any home network without placing new equipment in the home—which means you can offer the same managed WiFi experience to every customer while saving on support.
Support any network setup
CPE-agnostic solutions like RouteThis empower agents to easily resolve any in-home issue, even if customers are on BYOD plans or place unmanaged devices after your equipment.
Immediate coverage at less than half the price
As a software-based solution, RouteThis can easily be deployed to your entire subscriber base without hardware investments—giving you the benefits of managed WiFi in under 90 days at a fraction of the cost.
Facilitate visual support
With RouteThis, agents can use the cameras on customers' smartphones and tablets to inspect lights on equipment and identify issues like improper cabling or structural interference.
Customers can help themselves
RouteThis Self-Help empowers customers to identify and solve everything from interference and congestion to device-specific issues, without needing to call support.
It's as easy as 1, 2, 3
Step 1: Customer initiates a scan
Step 2: RouteThis analyzes the network
Step 3: Customer or agent resolves the issue
Step 1: Customer initiates a scan
The customer can trigger a RouteThis scan from within your own application or the standalone RouteThis app.
Our ISP Partners
We’ve already helped over 100 ISPs realize the benefits of automating the troubleshooting process.
Here's what they have to say:
"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."
"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."
It's been great to see customers empower themselves with the [RouteThis] platform to resolve issues without calling in; it's been and continues to be a fantastic tool that our customers can use and in many instances alleviates the need for any onsite visits!
Made possible thanks to our feature rich platform
RouteThis Discovery App
The Discovery App eliminates Q&A dialogue by automatically collecting diagnostics - transforming the support experience for customers
The RouteThis Dashboard is built for customer support agents with actionable insights for faster and more effective customer care.
RouteThis Self-Help empowers your customers to resolve connectivity issues on their own time - without contacting your support team
Ready to learn how automating your support process can support your business through growth?