RouteThis

WiFi diagnostics.

Resolution workflows.

Self-service capabilities.

Simplifying the WiFi support process

RouteThis is a mobile-based WiFi support platform built for ISP and smart home support teams. Our platform empowers agents and customers with automatic home network diagnostics and easy-to-follow troubleshooting steps — so they can find the root cause of WiFi connectivity issues and reach a resolution on the first try.

RouteThis Discovery App

RouteThis Discovery App

The RouteThis Discovery App leverages the customer’s mobile device to collect deep insights into the home network’s configuration and environment, and automatically identify the root cause of potential WiFi problems.

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RouteThis Dashboard

The RouteThis Dashboard is a single tool that provides agents with real-time insight into the customer’s home network, gives them easy-to-follow instructions on how to remedy the issues identified, and empowers them with the tools to resolve them remotely.

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RouteThis Dashboard
RouteThis Self-Help

RouteThis Self-Help

Part of the RouteThis Discovery App, RouteThis Self-Help empowers customers with step-by-step instructions on how to resolve the specific problems identified on their home networks.

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Trusted by support teams worldwide

home

1.4 million

Households using RouteThis

chat-bubbles

1,800+

Agents using RouteThis to help customers

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2.3 million

Network scans run across the world

What our partners are saying

Testimonial image Sebastian Ivinsky at Wireless Network Manager @ VTX1

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Sebastian Ivinsky

Wireless Network Manager @ VTX1

Testimonial image Krista Wojciechowski-Yakemonis at Customer Experience Manager @ Rachio

"RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi."

Krista Wojciechowski-Yakemonis

Customer Experience Manager @ Rachio

Testimonial image Michael Knipp  at Head of NOC @ Spiral Communications

"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."

Michael Knipp

Head of NOC @ Spiral Communications

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Let us show you how RouteThis works.

home

1.4 million

Households using RouteThis

chat-bubbles

1,800+

Agents using RouteThis to help customers

broadcast-device-alt

2.3 million

Network scans run across the world

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What our partners are saying

Testimonial image Sebastian Ivinsky at Wireless Network Manager @ VTX1

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Sebastian Ivinsky

Wireless Network Manager @ VTX1

Testimonial image Krista Wojciechowski-Yakemonis at Customer Experience Manager @ Rachio

"RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi."

Krista Wojciechowski-Yakemonis

Customer Experience Manager @ Rachio

Testimonial image Michael Knipp  at Head of NOC @ Spiral Communications

"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."

Michael Knipp

Head of NOC @ Spiral Communications

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RouteThis Logo

RouteThis revolutionizes the customer support experience for both agents and customers.

email

info@routethis.com

Asset 20

+1 844 370 1732