Diagnostics.
Symptom analysis.
Resolution workflows.
Self-help capabilities.
All-in-one platform.
Diagnostics.
Symptom analysis.
Resolution workflows.
Self-help capabilities.
All-in-one platform.

RouteThis Discovery App
Collects diagnostics and acts as a self-help interface
RouteThis SCORE
Analyzes diagnostic results and provides actionable insights
RouteThis Dashboard
Drives, standardizes, and optimizes customer care actions
Empowering support agents and customers
RouteThis is a SaaS based customer care platform built for ISP and smart home support teams.
RouteThis Discovery App
Collects diagnostics and acts as a self-help interface
RouteThis turns your customer’s smartphone or tablet into a powerful diagnostic tool to provide deep insights into the home network’s configuration, environment, and potential problems. Data collected is sent to RouteThis SCORE which powers the Dashboard. This diagnostic data also powers straightforward self-help capabilities that help customers resolve common problems on their own.
RouteThis SCORE
Analyzes diagnostic results and provides insights
RouteThis SCORE (Symptom Collection and Optimal Resolution Engine) securely stores every diagnostic scan we’ve ever run – covering millions of home networks all over the world – and uses machine learning algorithms to analyze symptoms and solutions, allowing us to recommend the statistically optimized troubleshooting and resolution path to your customers (i.e., via self-help) and agents.

RouteThis Dashboard
Drives, standardizes, and optimizes customer care actions
Powered by SCORE, the RouteThis Dashboard not only provides agents with key diagnostic results and insights, but also enables them to rapidly and effectively solve customer problems relating to the home network with guided resolution paths. A clear dashboard tailored to your organization’s resolution process drives, standardizes, and optimizes customer care actions, leading to improved outcomes and a better experience for everyone.
For ISPs
Find out why leading ISPs trust us to increase customer satisfaction and dramatically improve support efficiency.




For Smart Home Brands
Learn why global smart home brands choose us to avoid unnecessary returns and help their support teams scale.




Trusted by partners worldwide




1.4 million
Households using RouteThis
1800+
Agents using RouteThis to help customers
2.3 million
Network scans run across the world
What our partners are saying

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."
Sebastian Ivinsky
Wireless Network Manager @ VTX1


"RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi."
Krista Wojciechowski-Yakemonis
Customer Experience Manager @ Rachio


"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."
Michael Knipp
Head of NOC @ Spiral Communications

Trusted Across the Globe

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."
Sebastian Ivinsky
Wireless Network Manager @ VTX1


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John Hannigan
Networking Manager @ Hannigan Networks

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."
Ford Prefect
Writer @ Hitchhiker's Guide to the Galaxy
