Diagnostics.

Symptom analysis.

Resolution workflows.

Self-help capabilities.

All-in-one platform.

Diagnostics.

Symptom analysis.

Resolution workflows.

Self-help capabilities.

All-in-one platform.

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Empowering support agents and customers

RouteThis is a SaaS based customer care platform built for ISP and smart home support teams.

RouteThis Discovery App
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RouteThis Discovery App

Collects diagnostics and acts as a self-help interface

RouteThis turns your customer’s smartphone or tablet into a powerful diagnostic tool to provide deep insights into the home network’s configuration, environment, and potential problems. Data collected is sent to RouteThis SCORE which powers the Dashboard. This diagnostic data also powers straightforward self-help capabilities that help customers resolve common problems on their own.

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RouteThis SCORE

Analyzes diagnostic results and provides insights

RouteThis SCORE (Symptom Collection and Optimal Resolution Engine) securely stores every diagnostic scan we’ve ever run – covering millions of home networks all over the world – and uses machine learning algorithms to analyze symptoms and solutions, allowing us to recommend the statistically optimized troubleshooting and resolution path to your customers (i.e., via self-help) and agents.

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RouteThis SCORE
RouteThis Dashboard
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RouteThis Dashboard

Drives, standardizes, and optimizes customer care actions

Powered by SCORE, the RouteThis Dashboard not only provides agents with key diagnostic results and insights, but also enables them to rapidly and effectively solve customer problems relating to the home network with guided resolution paths. A clear dashboard tailored to your organization’s resolution process drives, standardizes, and optimizes customer care actions, leading to improved outcomes and a better experience for everyone.

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Trusted by partners worldwide

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1.4 million

Households using RouteThis

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1800+

Agents using RouteThis to help customers

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2.3 million

Network scans run across the world

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What our partners are saying

Testimonial image Sebastian Ivinsky at Wireless Network Manager @ VTX1

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Sebastian Ivinsky

Wireless Network Manager @ VTX1

Testimonial image Krista Wojciechowski-Yakemonis at Customer Experience Manager @ Rachio

"RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi."

Krista Wojciechowski-Yakemonis

Customer Experience Manager @ Rachio

Testimonial image Michael Knipp  at Head of NOC @ Spiral Communications

"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."

Michael Knipp

Head of NOC @ Spiral Communications

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Trusted Across the Globe

Testimonial image Sebastian Ivinsky at Wireless Network Manager @ VTX1

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Sebastian Ivinsky

Wireless Network Manager @ VTX1

Testimonial image John Hannigan at Networking Manager @ Hannigan Networks

"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."

John Hannigan

Networking Manager @ Hannigan Networks

Testimonial image Ford Prefect at Writer @ Hitchhiker's Guide to the Galaxy

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Ford Prefect

Writer @ Hitchhiker's Guide to the Galaxy

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Seen enough? Let us show you how it works.

RouteThis Logo

RouteThis revolutionizes the customer support experience for both agents and customers.

email

info@routethis.com

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+1 844 370 1732