Meet RouteThis Resolve

Built for faster, simpler, and more productive customer interactions, Resolve is an entirely new way to manage WiFi tech support calls.

A better path to resolution

From unfinished managed WiFi rollouts to fragmented diagnostic availability, WiFi support calls aren’t easy to manage—and that’s expensive and confusing for ISPs.

With Resolve, that’s about to change. Our platform simplifies the entire WiFi support process through complete home network visibility, real-time customer education, and effective resolutions—all without any CPE.

Eliminate manual troubleshooting

Resolve leverages your customer’s smart devices as a probe to analyze the home network configuration and environment, to accurately identify the root cause of the WiFi problem without lengthy Q&A.

arrow-triangle-right
Offer home network support with RouteThis home network scans
Offer whole home network support with visual support

Standardize the support process

Resolve compares network scan results to millions of data points and generates detailed instructions that empower any agent to resolve with confidence and provide the same calibre of support regardless of experience or technical ability.

database-layers

Ensure seamless troubleshooting

Resolve uses the customer’s phone as a second screen to share timely and contextual instructions as the agents progress through issue identification and resolution — educating customers and eliminating the potential for miscommunication.

database-layers
Resolve prioritizes customer educations for WiFi issues
RouteThis Resolve - increase agent efficiency

Increase agent efficiency

Resolve consolidates multiple troubleshooting tools into a single dashboard, allowing agents to identify problems and deploy fixes without switching between tools or dispatching a technician unnecessarily.

devices

Resolve with confidence

Once agents or customers make changes to the home network, Resolve automatically measures the impact on performance, building trust with customers and providing peace of mind to the agent that the challenge was resolved.

database-layers
Home network support helps ISPs improve CX, lower support costs, and reduce truck rolls

With Resolve, everyone benefits

Agents resolve with confidence

network

Automated workflows

search

Accurate root-cause analysis

gears

Proven troubleshooting steps

Customers see quick resolutions

clock

Less time spent on the phone

truckroll

No need to wait for tech visits

checkmark

Verified resolutions

Businesses see increased revenue

currency-dollar

Lower cost to serve

users-alt

Reduced customer churn

chat-bubbles

More customer referrals

Ready to transform the WiFi support experience?

RouteThis Resolve features

logic-flow

Fix-it Flows

Ensure any agent can resolve with confidence using our proven resolution paths that leverage data from thousands of home network scans

wifi-strong

Device Placement

Visualize dead spots with an interactive graph to optimize device placement and eliminate coverage problems

binoculars

Live View

Give agents eyes in the customer’s home to identify physical issues and confirm proper execution of troubleshooting steps

rocket

Wireless Speedtest

Validate and document speed issues anywhere in the home to get an accurate understanding of the speed the customer is experiencing

checkmark

Automated Fix Verification

Provide peace of mind to the agent and customer that the internet performance has improved and the challenge was resolved successfully

graph-increasing

Live Results

Get home network information as it’s collected, allowing agents to eliminate dead air and begin troubleshooting immediately

phone-tablet

In-app Instructions

Turn the customer’s mobile device into a second screen to share timely and contextual instructions during the support interaction

note

Customer Education

Empower subscribers with short, targeted messages that describe why an issue is happening and how to avoid it in the future

spinner

Progress Tracking

Keep customers informed during troubleshooting with powerful visuals that track the progress of the call and explain the agent’s actions

logo-rss-alt

Automatic Network Scans

Analyze the home network to automatically identify the root cause of WiFi issues without relying on technical Q&A with customers

tools-wrench-alt

Agent Activated Tools

Save time and reduce customer frustration by giving agents the ability to activate tests and deploy fixes without action on the customer’s part

gears

Router Check

Allow agents to log into and make the necessary configuration changes to any router—whether it’s a managed device or BYOD

Ready to transform your WiFi support journey?

Explore the rest of our feature-rich platform

phone-tablet

RouteThis Discovery App

The Discovery App eliminates Q&A dialogue by automatically collecting diagnostics - transforming the support experience for customers

browser-graph-line

RouteThis Dashboard

The RouteThis Dashboard is built for customer support agents with actionable insights for faster and more effective customer care.

tools-wrench-alt

RouteThis Self-Help

RouteThis Self-Help empowers your customers to resolve connectivity issues on their own time - without contacting your support team

RouteThis Logo

RouteThis revolutionizes the customer support experience for both agents and customers.

email

info@routethis.com

Asset 20

+1 844 370 1732