Meet RouteThis Resolve
Built for faster, simpler, and more productive customer interactions, Resolve is an entirely new way to manage WiFi tech support calls.
A better path to resolution
From unfinished managed WiFi rollouts to fragmented diagnostic availability, WiFi support calls aren’t easy to manage—and that’s expensive and confusing for ISPs.
With Resolve, that’s about to change. Our platform simplifies the entire WiFi support process through complete home network visibility, real-time customer education, and effective resolutions—all without any CPE.
Eliminate manual troubleshooting
Resolve leverages your customer’s smart devices as a probe to analyze the home network configuration and environment, to accurately identify the root cause of the WiFi problem without lengthy Q&A.
Standardize the support process
Resolve compares network scan results to millions of data points and generates detailed instructions that empower any agent to resolve with confidence and provide the same calibre of support regardless of experience or technical ability.
Ensure seamless troubleshooting
Resolve uses the customer’s phone as a second screen to share timely and contextual instructions as the agents progress through issue identification and resolution — educating customers and eliminating the potential for miscommunication.
Increase agent efficiency
Resolve consolidates multiple troubleshooting tools into a single dashboard, allowing agents to identify problems and deploy fixes without switching between tools or dispatching a technician unnecessarily.
Resolve with confidence
Once agents or customers make changes to the home network, Resolve automatically measures the impact on performance, building trust with customers and providing peace of mind to the agent that the challenge was resolved.
With Resolve, everyone benefits
Agents resolve with confidence
Accurate root-cause analysis
Proven troubleshooting steps
Customers see quick resolutions
Less time spent on the phone
No need to wait for tech visits
Businesses see increased revenue
Lower cost to serve
Reduced customer churn
More customer referrals
Ready to transform the WiFi support experience?
RouteThis Resolve features
Ensure any agent can resolve with confidence using our proven resolution paths that leverage data from thousands of home network scans
Visualize dead spots with an interactive graph to optimize device placement and eliminate coverage problems
Give agents eyes in the customer’s home to identify physical issues and confirm proper execution of troubleshooting steps
Validate and document speed issues anywhere in the home to get an accurate understanding of the speed the customer is experiencing
Automated Fix Verification
Provide peace of mind to the agent and customer that the internet performance has improved and the challenge was resolved successfully
Get home network information as it’s collected, allowing agents to eliminate dead air and begin troubleshooting immediately
Turn the customer’s mobile device into a second screen to share timely and contextual instructions during the support interaction
Empower subscribers with short, targeted messages that describe why an issue is happening and how to avoid it in the future
Keep customers informed during troubleshooting with powerful visuals that track the progress of the call and explain the agent’s actions
Automatic Network Scans
Analyze the home network to automatically identify the root cause of WiFi issues without relying on technical Q&A with customers
Agent Activated Tools
Save time and reduce customer frustration by giving agents the ability to activate tests and deploy fixes without action on the customer’s part
Allow agents to log into and make the necessary configuration changes to any router—whether it’s a managed device or BYOD
Ready to transform your WiFi support journey?
Explore the rest of our feature-rich platform
RouteThis Discovery App
The Discovery App eliminates Q&A dialogue by automatically collecting diagnostics - transforming the support experience for customers
The RouteThis Dashboard is built for customer support agents with actionable insights for faster and more effective customer care.
RouteThis Self-Help empowers your customers to resolve connectivity issues on their own time - without contacting your support team