All
Blog
Content Library
Customer Stories
math-plus

Top 5 causes of setup and connectivity issues w...

  Setup and connectivity issues are notoriously difficult for agents to troubleshoot and ...

Written by Giselle Rochford

https://routethis.com/blog/top-causes-of-setup-and-connectivity-issues-with-wifi-connected-devices/

Why are 30% of IoT returns unnecessary? [Infogr...

Download this infographic to understand why consumers return WiFi products instead of resolving i...

Written by Giselle Rochford

RocketNet Probe App Helps Customers Diagnose, F...

South African ISP RocketNet launches the RocketNet Probe App, powered by RouteThis, to help custo...

Written by Giselle Rochford

Why telecom providers should update in-home int...

How telcos can reevaluate their operational capacities to meet social distancing guidelines, prov...

Written by Giselle Rochford

Trustpower sees 47% call deflection and faster ...

Key Results from Using RouteThis 100%+ increase in customer self-service adoption 75%+...

Written by Giselle Rochford

https://routethis.com/customer-stories/trustpower-increases-call-deflection-with-routethis/

Virtual Visits: The New Future of Tech Support

How ISPs can leverage virtual visits to reduce costs, provide better service and increase custome...

Written by Giselle Rochford

Panel Discussion: The Future of Broadband Suppo...

Cincinnati Bell, Trustpower, and Astrea share how they reduce tech visits and improve support eff...

Written by Giselle Rochford

The telco’s guide to self-service and rem...

Use this guide as a starting point to develop self-service and remote broadband support strategie...

Written by Giselle Rochford

RouteThis Launches Free “Touchless” Telecom and...

LiveView remote troubleshooting platform will be offered to ISPs for free to promote safety durin...

Written by Giselle Rochford

Cincinnati Bell uses RouteThis to reduce truck ...

Key Results from Using RouteThis LiveView Transitioned to remote visual support in unde...

Written by Giselle Rochford

https://routethis.com/customer-stories/cincinnati-bell-reduces-technician-visits-with-remote-visual-support/

Kitchener-based RouteThis wants to end the need...

The Canadian-built SaaS platform offers a way for support teams to remotely resolve many common i...

Written by Giselle Rochford

RouteThis Self-Help for ISPs and Smart Home Brands

RouteThis Self-Help empowers your customers to solve their own home-network related issues, leadi...

Written by Giselle Rochford

RouteThis Logo

RouteThis revolutionizes the customer support experience for both agents and customers.

email

info@routethis.com

Asset 20

+1 844 370 1732