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Moves and countermoves: The challenges modern I...

In the world of internet service providers (ISPs), tech support doesn’t start the first time a...

Written by Erin Green

https://routethis.com/blog/moves-and-countermoves-the-challenges-modern-isp-support-teams-face/

Third-party extender use is growing—how can ISP...

Network extenders have a growing role in the world of home internet. They’re a great counter t...

Written by Erin Green

https://routethis.com/blog/third-party-extender-use-is-growing-how-can-isp-support-teams-keep-up/

How Start.ca transformed the customer—and suppo...

100% adoption rate by representatives Complete visibility into network issues A be...

Written by Erin Green

https://routethis.com/customer-stories/how-start-ca-transformed-the-customer-and-support-representative-experience-with-routethis/

3 methods for reducing customer churn—and why i...

Of the metrics that companies monitor, customer churn is a big one. Also sometimes referred to...

Written by Erin Green

https://routethis.com/blog/3-methods-for-reducing-customer-churn-and-why-it-matters/

Why WiFi dead spots are a problem for support t...

With the majority of consumers relying heavily on home networks for everything from work and s...

Written by Erin Green

https://routethis.com/blog/why-wifi-dead-spots-are-a-problem-for-support-teams/

How to attract quality customer referrals for y...

In today’s saturated market, customer referrals are a key component of any ISP’s success. They...

Written by Erin Green

https://routethis.com/blog/how-to-attract-quality-customer-referrals-for-your-isp/

How to deflect calls without sacrificing custom...

It might seem counterintuitive in a call center to want to deflect calls. After all, that’s wh...

Written by Erin Green

https://routethis.com/blog/how-to-deflect-calls-without-sacrificing-customer-experience/

Park the truck: How to avoid unnecessary tech v...

For ISPs, sending a technician is an inevitable part of the job. Subscribers will always run i...

Written by Erin Green

https://routethis.com/blog/park-the-truck-how-to-avoid-unnecessary-tech-visits/

How to turn internet support calls into upsell ...

Most ISPs recognize the importance of upselling these days. Even with how essential the Intern...

Written by Erin Green

https://routethis.com/blog/how-to-turn-internet-support-calls-into-upsell-conversations/

Smart home brands: 10 facts to know

The smart home industry has seen a lot of growth since last year. As people continue to spend ...

Written by Erin Green

https://routethis.com/blog/smart-home-brands-10-facts-to-know/

6 ways support practices directly impact your b...

Technical support isn’t necessarily the first department anyone thinks of when they’re looking...

Written by Erin Green

https://routethis.com/blog/6-ways-support-practices-directly-impact-your-bottom-line/

8 core KPIs for ISP support and how to track them

For any support team at an internet service provider (ISP), the primary goal is to help custom...

Written by Erin Green

https://routethis.com/blog/8-core-kpis-for-isp-support-and-how-to-track-them/
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