Want to reduce handle times and call volumes for connectivity issues?

Setup and connectivity issues are quite common with WiFi-connected devices. Unfortunately, these tickets are some of the most difficult and time-consuming for support teams to resolve.

 

This report explores:

  • The top call drivers about WiFi-connected devices in 2020
  • The challenges setup and connectivity calls present for support teams
  • Tips for improving support efficiency and reducing call volumes for these issues
The Busy Support Leader's Guide to Troubleshooting Setup and WiFi Connectivity Issues

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