Customer service or experience? How they’...
In any consumer-focused industry, customer happiness is a big deal. After all, happy customers...
Written by Erin Green
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How to build an effective WiFi support plan for...
Smart devices have become an intrinsic part of our lives in the last few years, especially thr...
Written by Erin Green
What really causes home network issues—and how ...
As a smart home brand, you know that when a customer calls in because their device is having c...
Written by Erin Green
Start.ca Releases StartCARE App to Make Interne...
Canadian ISP Start.ca launches the StartCARE App, powered by RouteThis, to help customers diagnos...
Written by Giselle Rochford
Top 5 causes of setup and connectivity issues w...
Setup and connectivity issues are notoriously difficult for agents to troubleshoot and ...
Written by Giselle Rochford
Why are 30% of IoT returns unnecessary? [Infogr...
Download this infographic to understand why consumers return WiFi products instead of resolving i...
Written by Giselle Rochford
RocketNet Probe App Helps Customers Diagnose, F...
South African ISP RocketNet launches the RocketNet Probe App, powered by RouteThis, to help custo...
Written by Giselle Rochford
Why telecom providers should update in-home int...
How telcos can reevaluate their operational capacities to meet social distancing guidelines, prov...
Written by Giselle Rochford
Trustpower sees 47% call deflection and faster ...
Key Results from Using RouteThis 100%+ increase in customer self-service adoption 75%+...
Written by Giselle Rochford
Virtual Visits: The New Future of Tech Support
How ISPs can leverage virtual visits to reduce costs, provide better service and increase custome...
Written by Giselle Rochford
Panel Discussion: The Future of Broadband Suppo...
Cincinnati Bell, Trustpower, and Astrea share how they reduce tech visits and improve support eff...
Written by Giselle Rochford
The telco’s guide to self-service and rem...
Use this guide as a starting point to develop self-service and remote broadband support strategie...
Written by Giselle Rochford