How to turn internet support calls into upsell ...
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Written by Erin Green
Today’s connected households feature multiple smart home products, leading to increased WiFi usage and connectivity issues. The RouteThis platform provides complete visibility into the home network with custom-built diagnostics for smart home brands.
See how RouteThis works
Reduce handle times by 20-60% while increasing FCR
Save more than 30% on return costs by resolving connectivity issues
Empower customers to diagnose connectivity issues through self-help capabilities
Increase NPS, CSAT, and create long-lasting customer relationships
The growing number of connected devices in homes today poses a great opportunity for smart home brands, but also comes with new connectivity-related challenges for their support teams.
No visibility into customers' home networks means support agents are unable to resolve network connectivity issues without relying on information from the customer
Non-technical customers often relay inaccurate or incomplete information to agents, delaying resolutions even further
Product returns are increasing as more and more customers can't set up their devices properly or experience ongoing connectivity issues
RouteThis is an innovative support solution that increases customer satisfaction and decreases costs through unique home network diagnostics and resolution capabilities.
A single support solution for your entire connected product portfolio, creating a consistently positive agent and customer experience.
Gain deeper insights into the customer’s home network including number of connected devices, connection quality, and more.
Empower your agents with intelligent diagnostics, priority alerts, and guided resolution paths.
Replace frustrating and error-prone Q&A dialogue with a simple mobile scan.
RouteThis automates support workflows with AI.
Reduce unnecessary product returns by diagnosing common WiFi problems with a simple mobile scan.
Improve first-contact resolution (FCR) rates with automated workflows and optimized resolution paths.
Increase CSAT by eliminating frustrating Q&A, reducing call times and solving issues faster.
Save on support costs and product returns with a streamlined support process
Learn how to reduce product returns.
Have questions? Click here to book a personal demo.
Because nothing improves your customer care performance as much, as quickly, or as conveniently. Our solution delivers:
Unique in-home visibility that provides your agents with a deep, consistent view into each home network’s configuration, environment, and potential problems
Complete, rapid coverage that gets you up-and-running across your entire subscriber base in as few as four weeks
Hardware-independent ‘deployment’ that turns your customer’s mobile device into the world’s most powerful home network diagnostics tool, with zero dependence upon CPE models or firmware
Households using RouteThis
Agents using RouteThis to help customers
Network scans run across the world
Still skeptical? Click here to learn about our platform
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