Smart home brands need smarter support solutions.

Today’s connected households feature multiple smart home products, leading to increased WiFi usage and connectivity issues. The RouteThis platform provides complete visibility into the home network with custom-built diagnostics for smart home brands.

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See how RouteThis works

Book a Demo

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Lower Handle Times

Reduce handle times by 20-60% while increasing FCR

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Fewer Product Returns

Save more than 30% on return costs by resolving connectivity issues

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Deflect More Calls

Empower customers to diagnose connectivity issues through self-help capabilities

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Delighted Customers

Increase NPS, CSAT, and create long-lasting customer relationships

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What issues are smart home support teams facing?

The growing number of connected devices in homes today poses a great opportunity for smart home brands, but also comes with new connectivity-related challenges for their support teams.

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No visibility into customers' home networks means support agents are unable to resolve network connectivity issues without relying on information from the customer

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Non-technical customers often relay inaccurate or incomplete information to agents, delaying resolutions even further

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Product returns are increasing as more and more customers can't set up their devices properly or experience ongoing connectivity issues

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Enabling Customer Care within Connected Homes

RouteThis is an innovative support solution that increases customer satisfaction and decreases costs through unique home network diagnostics and resolution capabilities.

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Put customer support in autopilot

Hardware-Independent Deployment

A single support solution for your entire connected product portfolio, creating a consistently positive agent and customer experience.

Isolate Network-Related Issues

Gain deeper insights into the customer’s home network including number of connected devices, connection quality, and more.

Comprehensive Agent Dashboard

Empower your agents with intelligent diagnostics, priority alerts, and guided resolution paths.

No Lengthy Q&A Dialogue

Replace frustrating and error-prone Q&A dialogue with a simple mobile scan.

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RouteThis automates support workflows with AI.

Find out more

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See real business impacts

Fewer Product Returns

Reduce unnecessary product returns by diagnosing common WiFi problems with a simple mobile scan.

Increased FCR

Improve first-contact resolution (FCR) rates with automated workflows and optimized resolution paths.

Higher CSAT

Increase CSAT by eliminating frustrating Q&A, reducing call times and solving issues faster.

Reduced Costs

Save on support costs and product returns with a streamlined support process

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Learn how to reduce product returns.

See How Wyze Labs uses RouteThis

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Have questions? Click here to book a personal demo.

Why RouteThis?

Because nothing improves your customer care performance as much, as quickly, or as conveniently. Our solution delivers:

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Unique in-home visibility that provides your agents with a deep, consistent view into each home network’s configuration, environment, and potential problems

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Complete, rapid coverage that gets you up-and-running across your entire subscriber base in as few as four weeks

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Hardware-independent ‘deployment’ that turns your customer’s mobile device into the world’s most powerful home network diagnostics tool, with zero dependence upon CPE models or firmware

Our Smart Home Partners

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1.4 million

Households using RouteThis

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1800+

Agents using RouteThis to help customers

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2.3 million

Network scans run across the world

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What our partners are saying

Testimonial image Sebastian Ivinsky at Wireless Network Manager @ VTX1

"We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile long lists of step by step instructions that most users would likely refuse to follow. RouteThis will give our support personnel the ability to run through all the required troubleshooting tests - and diagnose customer’s Wi-Fi issues - in record time."

Sebastian Ivinsky

Wireless Network Manager @ VTX1

Testimonial image Krista Wojciechowski-Yakemonis at Customer Experience Manager @ Rachio

"RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi."

Krista Wojciechowski-Yakemonis

Customer Experience Manager @ Rachio

Testimonial image Michael Knipp  at Head of NOC @ Spiral Communications

"RouteThis allows us to gain much more insight into the customer's internal network allowing us to visit a site with much more information going into a service call. In many cases, a problem can be identified remotely saving the need for a truck roll."

Michael Knipp

Head of NOC @ Spiral Communications

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Still skeptical? Click here to learn about our platform

Further Reading

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Google Stadia hit the market this week and based on early reviews citing issues with setup, laten...

Written by Giselle Rochford

https://routethis.com/blog/google-stadia-may-mean-more-calls-for-isp-support-teams/

Disney Plus Launch Causes Headaches for Custome...

Connection issues leave Disney fans frustrated Disney’s long awaited streaming platform, Disney ...

Written by Casimir Spidell

https://routethis.com/blog/disney-plus-launch-causes-headaches-for-customers-isps/

RouteThis LiveView Video

RouteThis LiveView Video allows technicial support agents to remotely identify physical issues li...

Written by Giselle Rochford

Let us show you how RouteThis works.

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RouteThis revolutionizes the customer support experience for both agents and customers.

email

info@routethis.com

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+1 844 370 1732