Book a demo

A better WiFi experience for customers

Today's connected households feature multiple Smart Home products, often leading to WiFi congestion and connection challenges. RouteThis simplifies the troubleshooting process for your customers so your products work flawlessly in any environment.

FOR SUPPORT AGENTS

RouteThis Core

Gain visibility and insights into your customer's WiFi network and receive step-by-step instructions to resolve any issues.

Learn more
FOR CUSTOMERS

RouteThis Self-Help

Empower your customers to solve WiFi connection issues with a troubleshooting app, eliminating the need to contact customer support.

Learn more

RouteThis works with all types of WiFi enabled devices

SECURITY & MONITORING

RT_SH_Vertical_Icons_Security

ENERGY &
UTILITIES

RT_SH_Vertical_Icons_Utilities

LIGHTING & ENTERTAINMENT

RT_SH_Vertical_Icons_Lighting

KITCHEN & HOUSEHOLD

RT_SH_Vertical_Icons_Kitchen

HEALTH & WELLNESS

RT_SH_Vertical_Icons_Health

The RouteThis advantage

Quickly Solve WiFi Issues

100% in-home network visibility

The RouteThis platform pinpoints exactly where connectivity issues are, and how to quickly solve them.

RT_SH_LP_Security_Troubleshoot-1

TROUBLE-FREE TROUBLESHOOTING

Say goodbye to unnecessary support escalations

The RouteThis platform empowers customers to self-troubleshoot WiFi devices on their mobile phones. Should they need further help, your representatives can pick off where they left off with all the necessary information on hand. 

RT_Web_SH-Main_Advantage_SelfTroubleshoot

FLEXIBLE INTEGRATION OPTIONS

Connect into your app for a cohesive CX

The RouteThis platform can be easily integrated into your existing application using our SDK — so that your customers can enjoy a seamless digital brand experience. 

RT_SH_LP_Security_SDK

ACTIONABLE INSIGHTS

Unlock new revenue with the power of analytics

The RouteThis platform collects real-time data across your customer base that can help you discover new ways of segmentation and targeting, suggest new products and services, and understand key connectivity issues.

RT_SH_LP_Security_Insights

Customer success stories

RouteThis gives agents a level of confidence to believe in what they’re telling people, which is really important. It’s a big part of managing those situations: sitting back and letting the customer vent, but then being confident enough to say “This is what you need to do.” There’s no guessing involved anymore. The whole platform as a diagnostic tool—I don’t know what we would do without it.

Customer Experience ManagerNaim Audio
green-line

Want to take your WiFi support CX to the next level?