RouteThis for Smart Home Companies

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The biggest challenge with supporting Smart Home products is combining the customers’ needs with the business’ goals - especially when WiFi/connectivity issues come into play.

With RouteThis, your support team will be able to easily and quickly troubleshoot WiFi-related issues in your users’ homes, leading to improvements throughout the entire organization.

Support teams will see

  • Delightful resolution of connectivity issues
  • Reduced average call times/cost per contact
  • Improved resolution rates
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Product teams will

  • Get actionable data back from support
  • Finally be able to find and fix connectivity issues
  • Better prioritize time, focus on high impact issues
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Marketing teams will see

  • Improved customer satisfaction
  • Fewer returns and bad reviews
  • Better word of mouth
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Questions? Want more info?