Panel Discussion

The Future of Broadband Support:

Accelerating the Benefits of Self-Service and Remote Subscriber Support.

The broadband support landscape is changing.

Over the last decade, ISPs have struggled to meet subscriber demands around support for in-home network and WiFi issues - often being plagued by poor reviews, ever-increasing support costs, and unnecessary technician visits.

During this panel discussion, our Head of Customers Success chats with leaders from Cincinnati Bell, Trustpower, and Astrea about how they're overcoming these challenges with self-service and remote subscriber support.

Specifically, we discuss how to:

  • Reduce technician visits with remote visibility
  • Deploy self-service solutions that drive significant call volume reduction
  • Increase support efficiency and improve subscriber experience through customer education


Cory Heigl

Vice President

Charles Moore

Operations Manager
Cincinnati Bell

Stephen O'Donnell

Assurance Manager

Matthew Gardner

Director of Customer Success

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