Strategies for reducing OPEX and eliminating unnecessary technician visits
For many WISPs, technician visits are seen as a necessary evil. They’re expensive but without them, you can’t fully support your subscribers.
But did you know that up to 50% of technician visits are for issues caused by the home network and not your infrastructure? Luckily, with the right tools and processes in place, you can empower your agents and customers to resolve these issues without unnecessary tech visits–improving customer experience and significantly reducing OPEX.
In this webinar, our panel of experts explored:
- The effect of the in-home experience on your bottom line
- Challenges WISPs face when supporting the in-home network or WiFi
- Technologies and strategies designed to simplify WiFi support and reduce OPEX